Messaging Policy
This page explains how LUXi uses text messaging for ride-related communications and customer support.
Last updated: August 2026By providing your mobile phone number and affirmatively selecting the SMS consent option on a LUXi form, you agree to receive conversational and transactional text messages from LUXi at the number you provided.
These messages may include ride-request confirmations, reservation updates, pickup coordination, driver arrival notifications, trip-related information, and customer support responses.
Message frequency varies based on your ride activity, reservation status, and support requests.
LUXi does not send recurring promotional text messages unless separate consent is obtained for that purpose.
Message and data rates may apply depending on your wireless carrier and mobile service plan.
You may opt out of LUXi text messages at any time by replying:
After opting out, you may receive one final message confirming that you have been unsubscribed.
For assistance, reply:
You may also contact LUXi directly at (844) 844-LUXi or support@goluxi.com .
LUXi uses your mobile number and related customer information to provide requested transportation services, respond to inquiries, and communicate ride-related information.
LUXi does not sell your mobile number or SMS consent information to third parties for marketing purposes.
For additional information about how LUXi handles personal information, please review our Privacy Policy .
Consent to receive text messages is not a condition of purchasing or requesting transportation services from LUXi.
LUXi may update these SMS Terms from time to time. Continued use of LUXi messaging services after an update constitutes acceptance of the revised terms.